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Frequently Asked Questions

What is the warranty on WeighMax scales?
All WeighMax consumer scales come with a 5 year limited warranty for Kitchen Scale and Bathroom Scale, 10 year limited warranty for Postal Scale and Pocket Scale.
Can WeighMax scales be calibrated?
Absolutely, WeighMax scales can be calibrated, please see the instruction manual for more details.
When I turn on the scale, the display show "OUTZ", what does this mean?
OUTZ is displayed when too much force (i.e. overload) has affected, and potentially damaged the load-cell.
When I turn on the scale, the display show "Lo", what does this mean?
"Lo" is displayed when the battery is running out, and you need to change the battery.
When I turn on the scale, the display show "EEEE" or "EE", what does this mean?
"EEE" or "EE" is displayed when overload, please remove the items immediately to avoid damaging the scale.
What sizes are available for WeighMax Scales?
OEM products are welcome, please contact sales@weighmax.com
What sizes are available for WeighMax Scales?
WeighMax scales are available in a wide range of sizes and capacities. Please see specific product specifications for more details.
What shall I pay more attention on when using the scale?
  1. Please put the scale on a flat surface.
  2. Please do not use the scale in the shaking circumstance, otherwise the reading would not be accurate.
  3. Do not overload the scale, otherwise it will damage the scale.
  4. Please put the items in the middle of the scale platform to ensure the exact weighing.
  5. Use scale only in room temperature environment to ensure accurate weights.
  6. Please turn off scale when not in use to prevent corrosion and to sustain the scales usage.